Frequently Asked Questions
Welcome to Komsurf Online Shop – where humans, not machines, are here to assist you in ensuring a smooth and hassle-free online shopping experience :) Our dedicated team members – Rod, Tereza, Tyran, or Cliodhna – are ready to address your queries and provide support.
Contact Information:
You can reach our customer support from Monday to Friday between 7 am and 6 pm local time, on Saturdays from 7 am to 4 pm, and on Sundays from 7 am to 3 pm. Get in touch by phone at +27 (0) 21 783 4804 or send us an email at hello@komsurf.com. Feel free to visit us at the Kommetjie Surf Shop located at 1 Erika Rd, Kommetjie Main Road, 7975 Kommetjie (Cape Town), Western Cape.
International Shipping:
While we appreciate global interest, currently, we provide shipping exclusively within South Africa; Sadly at this stage international shipping is not available. We apologize for any inconvenience and suggest involving friends or family in South Africa if you're interested in our products.
Returns and Stock Issues:
In rare cases of overlapping purchases, if an item is out of stock after your order confirmation, we'll promptly contact you. We offer refunds, replacements, or suitable alternatives.
Order Tracking:
Orders confirmed before 10 am on weekdays are shipped the same day. A shipping confirmation email will be sent with tracking details. Tracking updates might take some time, so don't worry if it's not immediate. For shipping inquiries, contact us at +27 (0)21 783 4804 or send us an email to hello@komsurf.com
Delivery Charges and Timeframes:
We offer delivery services within South Africa, and if you place an order before 10AM on weekdays, you can expect your delivery to arrive within 2-5 working days. In some cases, we've even managed same-day delivery in the afternoon, depending on the courier's schedule. Should you have an urgent request, please don't hesitate to get in touch with us. We'll go the extra mile to accommodate your needs.
Delivery Process:
We use The Courier Guy for deliveries, but we reserve the right to use other couriers. Allow up to 7 working days for bulky deliveries, with varying times for different areas.
Delivery Requirements:
Someone needs to sign for deliveries. If your address is unsuitable, consider an alternate address, like your workplace. Email us at hello@komsurf.com for specific delivery concerns.
In-Store Pickup:
You can collect orders at our physical store during opening hours: Mon-Fri 7am-6pm, Sat 7am-4pm, Sun 7am-3pm.
PayPal and Returns:
Paypal services are currently not available in our online store in South Africa Contact us at hello@komsurf.com if you're a frequent PayPal user. Follow our hassle-free return process by emailing us with necessary details.
Stay Connected:
Follow us on Facebook, Instagram, or our website's Journal. Sign up for our newsletter to stay updated on everything Komsurf.
Feel free to ask if you need more assistance or have specific questions!
Contact Information:
You can reach our customer support from Monday to Friday between 7 am and 6 pm local time, on Saturdays from 7 am to 4 pm, and on Sundays from 7 am to 3 pm. Get in touch by phone at +27 (0) 21 783 4804 or send us an email at hello@komsurf.com. Feel free to visit us at the Kommetjie Surf Shop located at 1 Erika Rd, Kommetjie Main Road, 7975 Kommetjie (Cape Town), Western Cape.
International Shipping:
While we appreciate global interest, currently, we provide shipping exclusively within South Africa; Sadly at this stage international shipping is not available. We apologize for any inconvenience and suggest involving friends or family in South Africa if you're interested in our products.
Returns and Stock Issues:
In rare cases of overlapping purchases, if an item is out of stock after your order confirmation, we'll promptly contact you. We offer refunds, replacements, or suitable alternatives.
Order Tracking:
Orders confirmed before 10 am on weekdays are shipped the same day. A shipping confirmation email will be sent with tracking details. Tracking updates might take some time, so don't worry if it's not immediate. For shipping inquiries, contact us at +27 (0)21 783 4804 or send us an email to hello@komsurf.com
Delivery Charges and Timeframes:
We offer delivery services within South Africa, and if you place an order before 10AM on weekdays, you can expect your delivery to arrive within 2-5 working days. In some cases, we've even managed same-day delivery in the afternoon, depending on the courier's schedule. Should you have an urgent request, please don't hesitate to get in touch with us. We'll go the extra mile to accommodate your needs.
Delivery Process:
We use The Courier Guy for deliveries, but we reserve the right to use other couriers. Allow up to 7 working days for bulky deliveries, with varying times for different areas.
Delivery Requirements:
Someone needs to sign for deliveries. If your address is unsuitable, consider an alternate address, like your workplace. Email us at hello@komsurf.com for specific delivery concerns.
In-Store Pickup:
You can collect orders at our physical store during opening hours: Mon-Fri 7am-6pm, Sat 7am-4pm, Sun 7am-3pm.
PayPal and Returns:
Paypal services are currently not available in our online store in South Africa Contact us at hello@komsurf.com if you're a frequent PayPal user. Follow our hassle-free return process by emailing us with necessary details.
Stay Connected:
Follow us on Facebook, Instagram, or our website's Journal. Sign up for our newsletter to stay updated on everything Komsurf.
Feel free to ask if you need more assistance or have specific questions!