Returns
1. Introduction
1.1. This Returns Policy applies to all products purchased from komsurf.com, operated by Kommetjie Surf Co, a company trading as The Kommetjie Surf Shop and registered under South African jurisdiction. In this policy, "we," "us," and "our" refer to Kommetjie Surf Co, and "you" refers to customers of komsurf.com.
2. Returns and Exchanges
2.1. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return or exchange eligible products within thirty days from the date of delivery.
2.2. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when received.
3. Return Process
3.1. To initiate a return or exchange, please contact our customer service team at hello@komsurf.com or call us on 0217834804 within 30 days of receiving your order.
3.2. Our customer service team will provide you with instructions on how to proceed with the return, including any necessary forms and return shipping details.
3.3. You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
4. Refunds
4.1. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return.
4.2. If your return is approved, we will process a refund to your original payment method within 3-5 working days.
4.3. Shipping fees, if applicable, are non-refundable.
5. Exchanges
5.1. If you would like to exchange a product for a different size, color, or style, please indicate your preference when initiating the return.
5.2. Exchanges are subject to product availability. If the requested exchange item is not available, we will process a refund instead.
6. Non-Eligible Items
6.1. The following items are not eligible for return or exchange: Women's and Girl's Swimwear.
7. Defective or Damaged Products
7.1. If you receive a defective or damaged product, please contact our customer service team within 5 days of receiving your order.
7.2. We may request photos or other evidence of the defect or damage to facilitate the return process.
7.3. If the product is confirmed to be defective or damaged, we will provide instructions for returning the product and will offer a replacement or refund, including return shipping costs.
8. Changes to Returns Policy
8.1. We reserve the right to modify or update this Returns Policy at any time. Changes will be effective upon posting on our website.
9. Contact Information
9.1. If you have any questions or concerns about our Returns Policy, please contact us at :
Kommetjie Surf Shop, 1 Erika Road, Kommetjie, 7975, Western Cape, phone 0217834804, email hello@komsurf.com
Last Updated: 16.08.2023