1. Introduction

1.1. This Shipping Policy applies to all products purchased from komsurf.com, operated by Kommetjie Surf Co (trading as The Kommetjie Surf Shop), a legal entity type registered under South African jurisdiction. In this policy, "we," "us," and "our" refer to Kommetjie Surf Shop, and "you" refers to customers of komsurf.com .

2. Shipping Methods and Timeframes

2.1. We offer shipping within South Africa and are not able to provide international shipping options at this stage. We are working on it! Shipping methods, timeframes, and costs may vary based on your location and the products ordered.

We strive to process and ship orders within 1-2 business days from the date of purchase. However, please allow for additional processing time during peak seasons and holidays.

3. Shipping Costs

3.1. Shipping costs are calculated based on the delivery address and the weight and dimensions of the products in your order. Shipping costs will be displayed at checkout before you complete your purchase.

3.2. Additional customs duties, taxes, or fees may be applicable for international shipments. These fees are the responsibility of the recipient and are not included in the product or shipping costs.

4. Tracking and Notifications

4.1. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.

4.2. While we strive to provide accurate tracking information, please note that tracking updates may be subject to delays from the shipping carrier.

5. Delivery

5.1. Delivery times are estimated and depend on the shipping method selected and your location.

5.2. We are not responsible for any delivery delays or issues caused by the shipping carrier or customs processes.

6. Address Accuracy

6.1. It is your responsibility to provide accurate and complete shipping information. We are not liable for any delays or misdelivery resulting from incorrect or incomplete address details provided by you.

7. Undeliverable Packages

7.1. If a package is returned to us as undeliverable due to an incorrect address or other issues, we will contact you to verify the shipping details. Additional shipping charges may apply to reship the package.

8. Changes to Shipping Policy

8.1. We reserve the right to modify or update this Shipping Policy at any time. Changes will be effective upon posting on our website.

9. Contact Information

9.1. If you have any questions or concerns about our Shipping Policy, please contact us at hello@komsurf.com

Last Updated: 23.08.2023